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First, verify your account login credentials are working by visiting our online version of Universal TV at watch.universalTVonline.com
if it is working, then double check your box settings, make sure the username and password are input correctly (the letters are capital-sensitive).
If itق│└s still not working, try clearing the cache, reboot the device or even reinstall the application. this usually fixes most of the issues. if you canق│└t log in to the online version of play.universalTVonline.com , that means your ISP (Internet Service Provider) has blocked you from Internet Streaming The only thing you can do, is to contact your ISP or install a VPN to get around your ISP routing they are using. Also, you can test your account via your smartphone with data plan instead of home using your home wifi If you have done all the above, you still cannot login on either computer or smartphone even with VPN, please just contact us for help.
Buffering is very simple, it all comes down to the speed
youق│└re getting to your unit and the host that is sending you the
What do I do if the Stream is buffering or Freezing?
ق│┬ There are two main reasons for this:
1. the stream that you are trying to connect to does not have enough bandwidth to deliver the stream adequately. The solution to this is to simply stop the stream and select a different channel.
2. Your Internet or WiFi connection is inadequate. The solution to this is to either upgrade your Internet connection or start using an Ethernet (wired) connection instead of your WiFi connection.
Remember wireless 5GHZ is faster but 2.4GHZ has a longer range. Some people have even purchased a more powerful WiFi router. Here is a great set of routers from Net Gear
Is there anything else I can do for buffering?
ق│┬ If you are watching an on-demand stream that buffers you can pause that stream for 3-5 minutes to cache it out and let it buffer ahead a bit so when you resume play buffering should subside. You should notice a lighter blue/gray bar appear behind the blue movie bar on your screen. The first step is to check your end and do a Speed Test on your at www.speedtest.net from your computer or phone that is using the same Wifi Connection If youق│└re getting over 15-30Mbps when running the speed test and still getting buffering on certain channels, that it means that Channel may be having an issue.
Most routers come on the default channel 1 for 2.4GHz, you will have
much better luck on 7 or 8 as those wonق│└t have any interference. To
change your router channels you need to log into your router for your
pc. The info to do this is usually somewhere on your router.
ق│┬ We suggest doing a Speed Test on your 2.4GHz & 5.8GHz signals along with directly connecting through ethernet cord and see which is getting faster speeds to your unit.
ق│┬ If you pay for less than 15mgs stop troubleshooting immediately and call your current company to upgrade or cancel and go with another company for higher speeds.
Buffering is very simple, it all comes down to the speed youق│└re getting to your unit and the host that is sending you the stream.
You can renew your account by going to and purchasing any account extension package. Renewals extend your account. For example, if you have 10 days left and purchase a 1 month renewal, you now have 1 month and 10 days on your account.
Please refer to this page for our M3U playlist URLs
You can use your login account on up to 5 devices and 3 different IP addresses at the same time. The devices/IP addresses are not locked. You can use different devices as long as you donق│└t stream on more than 5 at a time.
For the Mac address device, such as MAG250/254/256/322/324, You need add the Mac address to your account, details refer to setting page ق│ôMAC address
Due to heavy load, accounts can take up to 12 hours to be processed. but usually, they are done much quicker. You should get a 2nd email when your order is complete. If you donق│└t get your second email with your login credentials, please check your junk/spam email. If you get no email at all after 12 hours. Please submit a ticket at this contact us form.
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